Privacy Policy

Effective August 2026

1. Scope of This Privacy Policy

This Privacy Policy applies to Personal Information collected through:

• our website;
• online enquiry forms;
• email communications;
• telephone conversations;
• social media interactions;
• advertising campaigns;
• client onboarding;
• proposals and quotations;
• contracts;
• meetings and consultations;
• and any Services provided by Southcore Holdings Limited.

This Privacy Policy does not apply to third-party websites, products, or services that operate under their own privacy policies.

2. Definitions

For the purposes of this Privacy Policy:

• Personal Information means any information that identifies, or could reasonably identify, an individual.
• Services means the advertising, marketing, consulting, analytics, and related services provided by Southcore Holdings Limited.
• Website means the Southcore Holdings Limited website and any associated online services.
• Client means any person, business, or organisation that requests or receives our Services.

3. Information We Collect

The information we collect depends on how you interact with us.

We collect only information that is reasonably necessary to provide our Services, communicate with you, comply with legal obligations, and improve our business.

A. Information You Provide

You may voluntarily provide information including:

• Full name
• Company name
• Job title
• Email address
• Telephone number
• Business address
• Website URL
• Industry
• Marketing objectives
• Advertising budget (if provided)
• Project requirements
• Billing information
• Information included in enquiries or messages
• Files or documents you choose to send us

Providing Personal Information is generally voluntary. However, if you choose not to provide certain information, we may be unable to respond to your enquiry or deliver some or all of our Services.

B. Business Information

When providing marketing services, we may also collect business-related information such as:

• products and services;
• pricing information;
• advertising accounts;
• campaign performance data;
• CRM information;
• website analytics;
• customer demographics;
• sales information;
• business objectives;
• branding assets;
• advertising creatives.

Where this information includes Personal Information, we handle it in accordance with this Privacy Policy.

C. Information Collected Automatically

When you visit our Website, certain technical information may be collected automatically, including:

• IP address;
• browser type and version;
• operating system;
• device type;
• screen resolution;
• pages viewed;
• referring website;
• links clicked;
• date and time of visit;
• approximate geographic location (derived from IP address);
• session duration;
• website interactions;
• diagnostic and performance information.

This information helps us understand how visitors use our Website, maintain security, improve performance, and enhance user experience.

D. Information from Third Parties

We may receive information from trusted third-party providers where permitted by law, including:

• advertising platforms;
• analytics providers;
• CRM systems;
• payment processors;
• publicly available business directories;
• social media platforms;
• marketing technology providers.

We use this information only where it is relevant to providing our Services or operating our business.

4. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to improve functionality, remember user preferences, measure website performance, and enhance your browsing experience. For more detail, please read our Cookie Policy.

Cookies may help us:

• recognise returning visitors;
• remember preferences;
• analyse website traffic;
• improve Website functionality;
• monitor Website performance;
• personalise content where appropriate;
• understand visitor behaviour.

Cookies do not normally provide us with direct access to your computer or device.

Most web browsers allow you to manage, block, or delete cookies through browser settings.

Please note that disabling cookies may affect the functionality of certain features of our Website.

5. Analytics Technologies

We may use analytics and measurement tools to understand how visitors interact with our Website and Services.

These tools may collect information such as:

• pages visited;
• user navigation paths;
• browser information;
• operating system;
• device type;
• session duration;
• interaction events;
• approximate geographic location;
• referring websites.

Analytics information is generally used in aggregated or de-identified form to improve our Website, Services, and marketing activities.

6. Advertising Technologies

Our Website may use advertising and remarketing technologies provided by trusted third-party platforms.

These technologies may use cookies, pixels, tags, or similar technologies to:

• measure advertising performance;
• understand visitor interactions;
• improve advertising relevance;
• optimise marketing campaigns;
• limit repeated advertisements.

Depending on how our Website operates, these technologies may be provided by platforms such as:

• Google Ads;
• Google Analytics;
• Google Tag Manager;
• Meta Pixel;
• LinkedIn Insight Tag;
• Microsoft Advertising;
• or other similar advertising providers.

Where required by applicable law, non-essential advertising cookies will only be used after obtaining the appropriate consent.

7. Do Not Track

Some web browsers offer a “Do Not Track” (DNT) setting.

Because there is currently no universally accepted standard for responding to DNT signals, our Website may not respond differently when a DNT signal is received.

You may still control cookies and tracking technologies through your browser settings or any cookie preferences made available on our Website.

8. How We Use Your Information

Southcore Holdings Limited uses Personal Information only for legitimate business purposes and only to the extent reasonably necessary to operate our business and provide our Services.

We may use your information to:

• respond to enquiries and requests;
• provide our Services;
• prepare proposals, quotations, and service agreements;
• onboard new clients;
• communicate throughout projects;
• manage advertising campaigns;
• provide reporting and analytics;
• improve our website and Services;
• personalise user experience where appropriate;
• maintain business records;
• process invoices and payments;
• provide customer support;
• monitor website security;
• detect fraud or unlawful activity;
• comply with legal obligations;
• enforce our agreements; and
• protect our legal rights and interests.

We do not collect more Personal Information than is reasonably necessary for these purposes.

9. Legal Basis for Processing

Where applicable under privacy laws, we process Personal Information based on one or more of the following legal grounds:

• your consent;
• performance of a contract;
• compliance with legal obligations;
• our legitimate business interests;
• protection of legal rights;
• other lawful grounds permitted under applicable law.

Where consent is required, you may withdraw it at any time, subject to legal or contractual restrictions.

10. Marketing Communications

If you contact us, request information, or become a client, we may send communications relating to:

• your enquiry;
• quotations and proposals;
• project updates;
• invoices;
• campaign reports;
• service announcements;
• business communications;
• newsletters;
• marketing information about our Services (where permitted by law).

Where required by applicable law, marketing emails will include an option to unsubscribe or opt out.

Opting out of marketing communications will not prevent us from sending important administrative or service-related communications.

11. Sharing Your Information

Southcore Holdings Limited does not sell, rent, or trade Personal Information to third parties.

We may disclose Personal Information only where reasonably necessary, including to:

• employees;
• contractors;
• professional advisers;
• accountants;
• legal advisers;
• IT service providers;
• website hosting providers;
• cloud storage providers;
• analytics providers;
• advertising platforms;
• CRM providers;
• payment processors;
• marketing technology providers;
• government authorities where legally required.

All third parties receiving Personal Information are expected to protect it appropriately and use it only for authorised purposes.

12. Third-Party Service Providers

To operate our business and deliver our Services, we may use trusted third-party providers.

These providers may include:

• Google;
• Microsoft;
• Meta;
• LinkedIn;
• website hosting providers;
• cloud storage providers;
• email service providers;
• customer relationship management (CRM) platforms;
• payment processors;
• analytics providers;
• marketing automation platforms;
• communication software providers.

These providers operate under their own terms and privacy policies.

We encourage users to review those policies before using third-party services.

13. International Data Transfers

Some third-party providers that assist us may store or process Personal Information outside New Zealand.

As a result, your Personal Information may be transferred to countries with privacy laws that differ from those in New Zealand.

Where Personal Information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place, including using reputable service providers and contractual protections where appropriate.

By using our Services, you acknowledge that international transfers may occur where reasonably necessary for the operation of our business.

14. Business Transfers

If Southcore Holdings Limited is involved in:

• a merger;
• acquisition;
• restructuring;
• sale of assets;
• financing transaction; or
• business reorganisation,

Personal Information may be transferred as part of that transaction, subject to applicable privacy laws.

Any successor organisation will remain responsible for handling Personal Information in accordance with applicable legal obligations.

15. AI and Automated Technologies

We may use artificial intelligence (AI), machine learning, automation tools, or similar technologies to improve the efficiency of our Services.

These technologies may assist with activities such as:

• analysing marketing data;
• generating reports;
• improving advertising performance;
• detecting unusual activity;
• automating administrative processes;
• customer communications.

Where AI-assisted tools are used, appropriate human oversight is maintained for significant business decisions.

We do not use solely automated decision-making that produces legal or similarly significant effects on individuals unless permitted by applicable law.

16. Data Accuracy

We take reasonable steps to ensure that the Personal Information we hold is accurate, complete, relevant, and up to date.

However, the accuracy of information depends on the information provided by you.

If your Personal Information changes, we encourage you to notify us so that our records remain accurate.

17. Third-Party Links

Our Website may contain links to external websites operated by third parties.

These websites operate independently from Southcore Holdings Limited.

We are not responsible for:

• their content;
• privacy practices;
• security measures;
• products;
• services; or
• policies.

Accessing third-party websites is entirely at your own risk.

We encourage users to review the privacy policies of any external websites they visit.

18. Information Security

We implement reasonable administrative, technical, and organisational safeguards designed to protect Personal Information against:

• unauthorised access;
• accidental disclosure;
• misuse;
• alteration;
• loss;
• destruction; and
• unlawful processing.

Security measures may include:

• restricted system access;
• encrypted communications where appropriate;
• password protection;
• secure hosting environments;
• access controls;
• regular software updates;
• monitoring for suspicious activity.

Despite these safeguards, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

Accordingly, while we take reasonable precautions, we cannot guarantee absolute security of Personal Information.

19. Data Retention

Southcore Holdings Limited retains Personal Information only for as long as reasonably necessary to:

• provide our Services;
• fulfil contractual obligations;
• maintain business records;
• comply with legal, accounting, and taxation requirements;
• resolve disputes;
• enforce our agreements; and
• protect our legitimate business interests.

When Personal Information is no longer required, we will take reasonable steps to securely delete, destroy, anonymise, or de-identify it, unless we are required or permitted by law to retain it for a longer period.

20. Your Privacy Rights

Subject to applicable law, you may have the right to:

• request access to the Personal Information we hold about you;
• request correction of inaccurate or incomplete Personal Information;
• request deletion of Personal Information where appropriate;
• request restriction of certain processing activities;
• object to particular processing activities where permitted by law;
• withdraw consent where processing is based on consent;
• request a copy of certain Personal Information in a commonly used format where applicable;
• lodge a complaint regarding our handling of your Personal Information.

We may require reasonable verification of your identity before responding to privacy-related requests.

Some requests may be limited where permitted or required by applicable law.

21. Your Rights Under the New Zealand Privacy Act 2020

Where the New Zealand Privacy Act 2020 applies, you generally have the right to:

• know whether we hold Personal Information about you;
• request access to that Personal Information;
• request correction of Personal Information that you believe is inaccurate, incomplete, misleading, or out of date.

If we decline a request for access or correction, we will explain our reasons where required by law.

Requests relating to Personal Information should be directed to us using the contact details provided at the end of this Privacy Policy.

22. Children’s Privacy

Our Website and Services are intended for businesses and individuals aged 18 years or older.

We do not knowingly collect Personal Information from children.

If we become aware that Personal Information has been collected from a child without appropriate authorisation where required, we will take reasonable steps to delete that information as soon as practicable.

If you believe that a child has provided Personal Information to us, please contact us immediately.

23. Data Breach Response

Southcore Holdings Limited maintains procedures designed to identify, assess, and respond to suspected privacy or security incidents.

Where a privacy breach occurs, we will take reasonable steps to:

• investigate the incident;
• contain the breach where possible;
• minimise any potential harm;
• restore the security of affected systems;
• notify affected individuals where required by applicable law; and
• notify the Office of the Privacy Commissioner or other relevant authorities where legally required.

24. Business Continuity and Security

We regularly review our internal procedures to support the confidentiality, integrity, and availability of the Personal Information we hold.

While we implement reasonable safeguards, users should understand that:

• no website is completely immune from cyber threats;
• internet communications may not always be secure;
• electronic storage systems cannot guarantee absolute protection.

Users should also take appropriate precautions to protect their own devices, passwords, and online accounts.

25. Changes to this Privacy Policy

Southcore Holdings Limited may update this Privacy Policy from time to time to reflect:

• changes in our Services;
• improvements to our business operations;
• technological developments;
• legal or regulatory changes; or
• other operational requirements.

The most current version of this Privacy Policy will always be available on our Website.

Where appropriate, the updated Effective Date will be revised.

Your continued use of our Website or Services after any updates constitutes acceptance of the revised Privacy Policy.

26. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or would like further information about how we handle Personal Information, please contact us.

27. Privacy Complaints

If you believe that Southcore Holdings Limited has not handled your Personal Information in accordance with applicable privacy laws, we encourage you to contact us first so we have the opportunity to investigate and resolve your concerns.

We will acknowledge your complaint within a reasonable time and aim to respond as promptly as reasonably practicable.

If you are not satisfied with our response, you may have the right to lodge a complaint with the Office of the Privacy Commissioner (New Zealand) or another relevant supervisory authority, where applicable.

28. Acceptance of this Privacy Policy

By accessing our Website, submitting information to us, requesting our Services, or otherwise interacting with Southcore Holdings Limited, you acknowledge that you have read, understood, and agree to this Privacy Policy.

Where your consent is required under applicable law, you consent to the collection, use, storage, disclosure, and processing of your Personal Information as described in this Privacy Policy.